Last Updated: January 2026

Privacy Policy MB918 — Member Personal Data Protection

Your privacy is our priority. This page transparently explains how mb918 collects, uses, stores, and protects your personal data whenever you use our platform at mb918.org.

Our Commitment to Your Privacy

Six pillars of data protection that form the foundation of trust between mb918 and every one of our members.

SSL Data Encryption

All data transmitted between your device and mb918's servers is protected using 256-bit SSL encryption. None of your sensitive information travels in plain text over the internet.

Data Not Sold

Mb918 has never sold, rented, or transferred members' personal data to any third party for marketing purposes. Your data is used solely for platform operational purposes.

Secure Data Storage

Member personal data is stored on servers protected by multi-layered firewalls, strict access controls, and regular security audits. Only authorized personnel may access member records.

Member Privacy Controls

You have full control over your data. Through your mb918 account, you can review, update, or request deletion of your personal data at any time in accordance with the established procedures.

Transparent Cookie Management

Mb918 uses cookies solely to improve the user experience and for internal analytics purposes. We inform you about cookie usage and provide clear management options when you visit the platform.

Legal Compliance

The mb918 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We continuously update our data protection practices in line with relevant legislative changes.

1 Introduction & Scope of This Policy

This Privacy Policy explains how MB918 ("we", "our platform") collects, processes, stores, and protects your personal information when you access or use the services provided through mb918.org and related applications.

This policy applies to all website visitors, registration applicants, and registered members of mb918. By using our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we manage your personal data as described herein.

This Privacy Policy may be updated from time to time. Any material changes will be communicated to members via an in-platform notice. The latest update date is always displayed at the top of this page.

2 Types of Personal Data We Collect

Mb918 collects your personal data through various means, including during account registration, platform usage, interactions with customer support, and visits to our website. The types of data we collect include:

Data Category Data Examples Collection Method
Identity Data Full name, date of birth, identification card number Registration form, KYC process
Contact Data Email address, phone number, residential address Registration, profile updates
Financial Data Bank account details, digital wallet numbers, transaction records Deposits, withdrawals, payments
Technical Data IP address, device type, web browser, operating system Server logs, cookies, analytics
Usage Data Game records, betting history, session duration Activity within the platform
Communication Data Live chat records, support emails, feedback Interactions with customer support

We only collect data that is strictly necessary for the stated purposes. mb918 does not collect sensitive data such as your health information, political views, or religious beliefs.

3 Personal Data Usage Purpose

The personal data we collect is used specifically for the following purposes:

  • Account Management: Creating, verifying, and maintaining your member account on the mb918 platform.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account.
  • Identity Verification (KYC): Meeting legal compliance requirements including anti-money laundering and age verification.
  • Customer Support: Providing technical assistance and resolving complaints or disputes submitted by members.
  • Platform Security: Detecting and preventing fraud, suspicious activity, and cybersecurity threats.
  • Service Improvement: Analysing usage patterns to enhance the overall user experience and platform features.
  • Service Communications: Sending account-related notices, terms updates, security information, and relevant promotions.
  • Legal Compliance: Fulfilling legal obligations and regulatory requirements when required by the relevant authorities.
mb918 does not use your personal data for any purpose other than those stated above without first obtaining your consent.

4 Data Sharing With Third Parties

Mb918 does not sell or disclose your personal data to third parties for commercial purposes. However, under certain limited circumstances, we may share your data with:

  • Payment Service Providers: FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay providers for secure processing of your financial transactions.
  • Technical Service Providers: Cloud computing, cybersecurity, and technical infrastructure companies that support mb918's platform operations are subject to strict confidentiality agreements.
  • Regulatory & Enforcement Body: Government authorities, law enforcement bodies, or courts when we are required to do so under applicable Malaysian law.
  • Identity Verification Services: Trusted third-party KYC service providers for member identity verification in accordance with compliance requirements.

All third parties we work with are required to comply with data protection standards equal to or higher than our own policies. We do not permit them to use your data for any purpose other than those specified in our mutual service agreements.

In the event of a change in mb918's business structure, such as a merger or acquisition, members' personal data may be transferred as part of the business assets. Members will be notified in advance in such circumstances.

5 Data Security & Protection Measures

Mb918 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure:

  • 256-bit SSL/TLS encryption for all data transmitted through the platform.
  • Data encryption at rest (at-rest encryption) for all sensitive information stored in our databases.
  • Role-based access control (RBAC) ensuring that only authorized personnel can access member data relevant to their responsibilities.
  • Regular security audits by independent third parties to identify and address potential system vulnerabilities.
  • 24/7 system monitoring to detect any suspicious activity or attempted data breaches.
  • Two-factor authentication (2FA) available for all member accounts as an additional layer of protection.

While mb918 takes all reasonable precautions, no online security system can be guaranteed 100% secure. We therefore encourage members to also practice good digital security hygiene on their end.

6 Data Retention Period

Mb918 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law:

  • Active account data: Retained for the duration that your account remains active on mb918.
  • Financial transaction data: Retained for a minimum of 7 years after a transaction occurs for legal compliance and financial audit purposes.
  • KYC records and identity verification: Retained for 5 years after account closure in accordance with AML compliance requirements.
  • Customer support communication logs: Retained for 2 years from the date of last interaction.
  • Technical data and system logs: Retained for 12 months for security and technical troubleshooting purposes.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymized in accordance with our standard procedures. Anonymized data can no longer be linked to your identity and may be retained for internal statistical purposes.

7 Your Rights as a Data Subject

As a mb918 member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

Right to access the personal data we hold about you

Right to correct inaccurate or incomplete data

Right to request data deletion under certain circumstances

Right to object to data processing for marketing purposes

Right to obtain a copy of your data in a machine-readable format

Right to request restriction of your data processing in certain situations

To exercise any of the above rights, please contact our data protection team by email at [email protected] or via live chat within the platform. mb918 will process your request within 30 business days from the date of receipt.

In certain circumstances, we may be unable to fulfill a data deletion request in full if there is a legal obligation to retain the data, such as financial transaction records required for AML compliance purposes.

8 Use of Cookies & Tracking Technologies

Mb918 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize your browser on subsequent visits.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Storing your preferences such as language, time zone, and UI display settings for a seamless experience in future sessions.
  • Analytics Cookies: Helping us understand how members use the platform through anonymised usage data, for service improvement purposes.
  • Security Cookies: Used to detect and prevent fraudulent activity and to protect your account from unauthorized access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in and use certain features of the mb918 platform properly.

9 Cross-Border Data Transfers

In the course of platform operations, your personal data may be processed or stored on servers located outside Malaysia. When this occurs, mb918 ensures that such data transfers are carried out with adequate safeguards through:

  • Comprehensive data processing agreements (DPA) with all cloud and infrastructure service providers.
  • Using internationally recognised standard contractual clauses for cross-border data transfers.
  • Selecting service providers that comply with internationally recognised data protection standards.

Mb918 will not transfer your personal data to any country or territory that does not provide an adequate level of data protection without appropriate additional safeguards.

10 Data Breach Notice

In the event of any data breach that may affect your rights and freedoms, mb918 is committed to:

  • Notifying the relevant authorities within 72 hours of becoming aware of a breach, in accordance with applicable legal requirements.
  • Directly notifying affected members within a reasonable timeframe after a breach is identified, where such a breach poses a high risk to their rights and freedoms.
  • Taking immediate remedial action to contain the impact of a breach and prevent similar incidents in the future.
If you suspect any suspicious activity related to your mb918 account, please contact our support team immediately via live chat or email at [email protected].

11 Children's Privacy

The mb918 platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. Should we discover that personal data of a minor has been inadvertently collected, we will take immediate steps to delete that data and close the relevant account.

If you believe that your child or any minor has registered on the mb918 platform, please contact us immediately so that prompt action can be taken.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer via:

Mb918 will respond to all privacy-related inquiries within 5 business days. For more complex complaints requiring thorough investigation, the resolution period is within 30 business days from the date the complaint is received.

Your satisfaction and trust are our top priority. mb918 is always open to hearing your feedback to help us continuously improve our data protection practices.
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